Refund and Returns Policy

Refund and Returns Policy

Refund Policy for Digital Products At The Developer, we are committed to providing high-quality digital products to our valued customers. Please review our refund policy carefully before making any purchase, as it outlines the terms and conditions under which refunds or exchanges may be granted. Refund Policy:

Digital Products: We primarily offer digital products, and due to the nature of these items, we generally do not provide refunds.
Crashing or Technical Issues: If a product experiences crashing or encounters technical issues preventing its proper functionality, customers are encouraged to contact our support team at thedeveloper.yt@gmail.com or from “contact us” section within 7 days of purchase. We will provide a replacement product, and if it still does not work, we will issue a refund within 7 days.

Exchange Policy: If the reported issue is validated by our technical support team and a resolution cannot be achieved, we may, at our discretion, offer an exchange for an alternative product of equal value. The exchange will only be processed upon proper verification and validation of the technical issue. Proof of Issue: To initiate the exchange process, customers must provide proper proof of the crashing or technical issue. This may include screenshots, error messages, or any other relevant documentation that assists in identifying and confirming the problem.

Timeframe for Exchange Request: Exchange requests must be submitted within 7 days of the initial purchase. Requests submitted after this period may not be considered.

Refusal of Exchange: The Developer reserves the right to refuse an exchange if the reported issue is determined to be unrelated to the product itself, or if the customer fails to provide adequate proof of the technical problem.

Contact Information: Customers seeking an exchange should contact our support team at thedeveloper.yt@gmail.com. Please include the order number, a detailed description of the issue, and any supporting documentation. Additional Refund Conditions :
Payment Review and Sync Issues: In case of a payment review but the product does not work with Power BI Desktop software, or in the event of software crashes, customers can request a refund within 7 days. Additionally, for multiple orders (two or more) of the same digital product, we will review and provide support as necessary.
Contact Support: For assistance, contact us at thedeveloper.yt@gmail.com with details of your issue and any supporting documentation. Updates to the Refund Policy: The Developer reserves the right to update or modify this refund policy at any time. Customers will be notified of any changes through our website or by email. By making a purchase with The Developer, customers acknowledge and agree to the terms outlined in this refund policy.This refund policy is effective as of 01/12/2024.The Developer India, Uttar Pradesh, Shahjahanpur thedeveloper.yt@gmail.com

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